YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
How we do it.
1
INTRODUCTION AND SCENE SETTING.
This is our initial meeting where we ensure that you understand what the journey is and how we will move down it in stages.
We also make sure that you understand our initial disclosures including the level of advice that you will be receiving.
We will also explain to you any costs involved and what they are for. Only when this is explained and understood can we move forward.
2
ESTABLISHING NEEDS.
At this stage it is important that we have effectively understood your needs and wants. In addition, we need to ensure that we understand what lifestyle expectations you may have over the lifetime of the mortgage.
We will make sure that you understand the link between the objective of the meeting and the relevance of the questions being asked.
We will also fully explore your needs and discuss and document any uncertainties, contradictions or questions that you may have.
3
PRIORITIES AND OPTIONS
Through discussion we will establish if any priorities are challenged by yourselves. If so, we will explain why and engage with you in the decision making process.
We will discuss how the options discussed address your needs along with the associated cost of the applications.
We will also ensure that you understand the proposed terms and their impact along with any disadvantages and risks that may be inherent in the options.
4
RECOMMENDATIONS AND NEXT STEPS .
At this stage it is important that we have effectively understood your needs and wants. In addition, we need to ensure that we understand what lifestyle expectations you may have over the lifetime of the mortgage.
We will make sure that you understand the link between the objective of the meeting and the relevance of the questions being asked.
We will also fully explore your needs and discuss and document any uncertainties, contradictions or questions that you may have.
5
THE RESULT
We will make sure that the recommended solutions are as affordable today as they will be in the future. We will ensure that whet we recommend is suitable for your needs and circumstances.
We will explain and ensure that all key product features are understood including the impact of interest movements. We will include as part of the review wider financial needs such as protection. We will explain the reason behind the selection of our proposed solutions along with the risks and disadvantages of the solution.
Finally we will explain our ongoing service proposition based on your expectations.